1. Eligibility for Returns
Products may be returned if they are unused, undamaged, and in their original packaging. To qualify, the return request must be made within 7 days of receiving the product.
2. Return Process
To initiate a return, contact us at [email protected] with your order details. Once approved, you will receive instructions on how to send the item back.
3. Refunds
Refunds are processed after the returned product is inspected and approved. The refund will be issued through the original payment method (cash on delivery orders will be refunded via bank transfer or another mutually agreed method).
4. Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons. These exceptions will be clearly communicated at the time of purchase.
5. Damaged or Wrong Items
If you receive a defective, damaged, or incorrect item, please notify us immediately. We will arrange a replacement or refund at no additional cost.